Proposal and Agreement for Services
Subscription Signup Hotline
Exclusively For:
Chayeinu Magazine
Prepared By:
Azie Garfein
Confidentiality Notice
Project Scope
Objective
Amtech Consulting Group aims to provide Chayeinu Magazine with an Integrated Voice Response (IVR) system. This IVR is intended to automate the subscription process by allowing callers to utilize this hotline to purchase a subscription to the Chayeinu Magazine.
Below are the key features discussed at the initial discovery meeting.
Direct Dial Phone Number
- Assign a local phone number that can be used either to dial directly or to forward calls to
Name/Address Lookup
- Local Address Book Lookup
- Reverse 411 Lookup
Real-Time Credit Card Processing
- Banquest merchant gateway
- Customer creation for future transactions
Telephony Platform
- Pre-Menu Greeting
- Main Menu with 3 options
- Subscribe/Renew
- More Info
- Contact us
- Voice mail to email
- Transfer call to live rep
Management Portal
-
- Email control
- Transfer call to control
- Subscriber List
- Export Feature
- Listen to VM feature
Email Notifications
-
- Transaction notifications
- Email with Voicemail
Delivery Dates
Framework and Technology Setup – 2 Days from acceptance
Coding of telephony portion – 4 days
Coding of management portal – 4 days
Coding of back-end systems – 3 days
Fee Schedule
Recurring Fees
$80.00/month
- Phone number
- 2 Phone lines
- Hosting infrastructure
Non-Recurring Fees
$3,000 – System setup
- 50% due upon signing
- 25% due upon going live (on or about July 12th)
- 25% due the following month (on or about August 1st)
Additional Fees
- Support – $150/hr billed in 15 min increments
- Additional phone numbers – $5/month
- Additional Lines – $25 per month
- Per minute fees for calls transferred to a live rep or any PSTN number – 3.5 cents per min.
- Additional Consulting/Development/Project Management – $195/hr
- Billed in half hour increments
Terms & Conditions
Limitation of Liability
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, OUR SUBSIDIARY AND PARENT COMPANIES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE SERVICES PROVIDED, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. (BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, OUR LIABILITY AND THE LIABILITY OF OUR SUBSIDIARY AND PARENT COMPANIES OR AFFILIATES IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW.) YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT WE ARE NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY EMPLOYEE OF AMTECH CONSULTING GROUP. IF YOU ARE DISSATISFIED WITH ANY MATERIALS, PRODUCTS, OR SERVICES, OR WITH ANY OF THE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE AND THE PRODUCTS, SERVICES AND/OR MATERIALS.
Payments
Your purchase of a product or service constitutes a legally binding contract. Fees are due and payable in full on the first of each month. In the event that a payment becomes delinquent, Company reserves the right to pursue collection efforts to recover the full amount of the contract due. In the event a legal or collection dispute arises, Company shall have the right to collect from you the reasonable costs and necessary disbursements and attorney’s fees incurred in enforcing this agreement.
Proposal Expiration
- Proposal is valid until 30 days after it has been submitted.
Exclusions
- Any work outside the scope of this work or work related to the maintenance or support beyond the launching phase shall be subject to additional fees.
- Additional functionalities and requirements not mentioned above or in the original Google Doc spec sheet.
- Configuration changes after the go live date.
Go Live Date
- Target go live date is: July 12th